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CVS - FAIL!
posted: February 12, 2009

cvs - FAIL!

I wish I was making this up…

So, apparently I am not as 100% cancer-free as I thought. I have one final thing that needs to be dealt with.

After leaving the doctor’s office today with prescriptions for two topical creams and an antibiotic, I went (through crap traffic) to CVS. Here comes the fun…

I drop off the scripts. The lady behind the counter at CVS tells me that my creams will be $89 and $18 (generic! DAMN!), and she needs to call for the antibiotic. Ok. Kill 20 minutes. I can do that.

20 minutes later:

CVS “Sir, we need to fax your doctor the old prescription, in order to get a new one, since that antibiotic isn’t made anymore.”
Me “Ummm…ok. Can you call me when the script is ready.”
CVS “Oh, no sir. We don’t do that. You have to call us.”
Me “Seriously? You’d rather have me call over and over, checking, than just call me once, when it is done?”
CVS “OK, I will take your number down.”

An hour later. The doctor’s office calls me, telling me the pharmacy situation is straightened out. Cool. I call CVS (since they NEVER called). I swear, I am not making this next part up:

CVS “Hello.”
Me “Hi. I’m checking on my prescriptions. Are they ready?”
CVS “Just a second.” “Sir? Yes, your two prescriptions are ready.”
Me “Umm…no. There are three.”
CVS “Oh, sorry sir. Just one moment.” “Sir? Yes. Your two prescriptions are ready.”
Me “Excuse me?”
CVS “Your two prescriptions are ready.”
Me “When you put me on hold, I told you it was three, not two.”
CVS “Oh…hold on, sir.” “Sir, we only have two prescriptions here.”
Me “Look. I was just there not more than 2 hours ago, with THREE prescriptions in my hand. The doctor’s office just called me, saying they talked to CVS, and this was all straightened out!”
CVS “Oh…one moment sir.” “Sir? Yes, your three prescriptions are here.”
Me “So I can pick them up now?”
CVS “Oh, no sir. We are busy for the next hour or so at least.”
Me “But you just said they were ready now.”
CVS “Well…hold on, sir.” “Sir? Yes, please come down in one hour for your two prescriptions.”
Me “Three! You mean three, right?”
CVS “Oh (laughs). Yes, sir. Three. We will see you in an hour.”

Shoot me.