The BRAT Blog

FedEx Needs To Upgrade Their Web Tracking...Seriously!

posted: March 31st, 2010

I ordered a package from Amazon. Tracking the package on Amazon, the site said that the FedEx delivery would be March 31st, 2010. Cool.

Wake up this morning (March 31st), and see the web site (reduced image above) saying that my package was out on the truck, for delivery. Yay me.

Skip ahead eight (!!!) hours. I am still waiting.

I got annoyed, so I called FedEx. I was told that a few hours ago, the delivery truck broke down. I was also told that my package could be as late as 8PM, since it was "Home Delivery". Now, look back up at that web capture. Where does it say an approximate time for final delivery? Where does it say the type of FedEx package it is? Lastly, WHY THE F*** DOESN'T IT SAY THAT THE TRUCK BROKE DOWN!?!?

The best part. The absolute "I couldn't make this up if I tried" best part. The truck broke down a half block from my home! For three F***ING hours, I have been waiting for a package that was essentially a quick walk from my front door. Hell, in the eight hours I had already been waiting, I could have walked to Sun Valley and back!

Me, driving away from the broken truck.

Now...I have no problem with the truck driver. He's just trying to do his job. He didn't know his truck (not FedEx, mind you, but his truck - didn't know FedEx made the drivers have their own truck) was going to break down. I don't blame Amazon for not being absolutely clear on the exact method of delivery. I don't even blame the three FedEx phone operators I talked to.

I blame the people who are in change of the FedEx web site. It's 2000-F***ING-10! Why aren't the trucks wired with GPS? Why can't I track my package (via the truck GPS) on Google Maps? Why did I have to call, after waiting EIGHT F***ING HOURS, just to find out that three hours previously, the truck broke down? Seriously - you can't type that nugget of information on a PACKAGE TRACKING web site!?!?

Again, it's 2010 FedEx. You are the big boys in the delivery business. Step out of the stone age, and make it so I never have to F***ING wait this long for a package again.

March 31, 2010 - 04:09:29 PM - Burbank CA US - Delivered

UGH!